Below is my response to a letter Aqua Card sent to me about a refund of charges on my Aqua Credit Card. As I mentioned in my previous post, Aqua Card failed to answer some of the questions I raised in the letter I sent to them.
This is my next attempt at getting some sort of answer from Aqua Card Customer Services although I have not been successful to date.
Hopefully this will change but if not I will ask the Financial Ombudsman to look into the matter for me. I will also raise the query about the default notice with the Information Commissioner as I don’t feel it was executed correctly.
aqua card Services
PO Box 548
Leeds
LS1 1LW27th October 2012
Mr Debt Man
Debt Road
Debtville
D3 8BTDear Sir or Madam,
Thank you for your letter dated 4th October 2012. Unfortunately Aqua Card has still failed to answer several key questions regarding my account.
When I called up to query this I was told that the letter I sent had gone to an incorrect team and that they only deal with charges.
Despite me including all my previous correspondence to Aqua Card, apparently Aqua did not receive this correspondence.
In Summary, here is what I require: –
1. An explanation of the Default Process, and an answer to the question I raised in my letter dated 23rd March 2012.
2. Why I have been ignored until now? I have sent several letters to Aqua without any response. When I did get a response, it did not answer my questions.
3. Does Aqua subscribe to the Banking Code?
4. How does adding nearly £700 of charges onto my account help when I am in default?
5. As per my letter dated 29th August 2012, I request a full refund of the charges added to my account.I trust that I will receive answers to the above questions. I have enclosed all my previous correspondence with Aqua Card for your reference.
I look forward to hearing from you soon.
Yours faithfully
As always, I will keep you updated on any progress I make with the above.
